A day in the life of Apollo

Alex Perkins catches a cold in the middle of a business trip to Gainesville. He is worried about his performance at the meetings with a sore throat.

Back home, Alex had signed up with Apollo and had been putting their services to use. All he has to do now is go online. One quick search for physicians in the area accepting his insurance plan and he will be making an appointment at an hour that suits him.

Alex schedules an appointment for 10:30 the following day with Dr. Mark Reese, the nearest family physician with impressive credentials and personalized messages that appear during the online appointment scheduling process. Alex asks the Apollo reminder service to remind him on his cell phone two hours before the scheduled appointment and gets a printout of the driving directions from his hotel to Dr. Reese’s office.

On the other side, Dr. Reese’s Schedule will be updated instantaneously. Next morning, using his cell phone or iPaq, he will easily access and track his inpatient, outpatient and consults schedule. The iPaq can be brought in sync with his master database, using wireless connection or by placing it on the sync-cradle placed in his office. The same iPaq will also allow him to take notes during his daily hospitals rounds for all patients that he has visited, ensuring that the staff back at the office has all the necessary information required for processing insurance claims and monitoring patient information.

Alex arrives at the scheduled time. The Apollo system had already taken care of validating Alex’s insurance privileges and received pre-authorization from his insurance company for this visit. Jenny welcomes Alex at the front desk and checks him in. She has Alex’s complete information displayed on her computer screen.

In the exam room, Alex’s BP, temperature and other vital signs are recorded by the nurse. A few mouse clicks and Alex is now ready for Dr. Reese’s examination.

Dr. Reese reviews Alex Perkins’ complete medical history, while walking down the hall to the examination room. A few minutes later, standing in front of the patient, Dr. Reese is already aware of Alex’s history of tonsillitis, his tolerance to different antibiotics and lab reports for the throat cultures that he has had in the past. Everything that Dr. Reese would have wanted to know was right there in the Apollo Medical Manager. Backed by the complete knowledge of Alex’s case, a quick strep test is all that needs to be done for Dr. Reese to determine the right treatment for a patient who he had never met before.

Dr. Reese uses the Apollo Speech Synthesizer to record notes, symptoms, examination details and his diagnosis. All of this information will be stored as a wave file and can be later accessed for transcription writing. Dr. Reese could also have scribbled notes on paper, which could have been later scanned and stored in the system by his staff for subsequent access.

Dr. Reese enters the prescribed medication from his tablet PC, recalling that Alex is allergic to penicillin, according to his med history, and prescribes Cephalexin instead. One click and the Rx is electronically transmitted to the pharmacy of Alex’s preference. The service codes are filed next. Dr. Reese is confident that with his completely updated personalized list of CPT codes and accurate documentation of the patient encounter he will not be losing revenue by improper filing or down coding.

At the front desk, Jenny is prompted to collect Alex’s co-pay, now that he is ready for checkout. Alex chooses to pay with his MasterCard. The credit card is authorized electronically and the amount is charged to Alex’s account. Dr. Reese instructs Jenny to call Alex for a follow-up in 3 days. Alex’s appointment for Wednesday is scheduled before he leaves the physician office with his copy of the electronically generated bill.

After charges are posted and the billing amount is determined, the claim is sent electronically to Alex’s insurance company. Alex might not even have reached the clinic’s parking lot yet.

Dr. Reese moves on to examine all of his patients and gets ready for his patients at the hospital. After arriving at the hospital, Dr. Reese uses the Apollo Palm Scheduler to consult his patient records. He enters patient progress notes using the Palm device and marks the consult as visited.

At the end of the day, a thank-you letter, along with a reminder of his next appointment is sent electronically to Alex by his doctor. A daily report is generated for Dr. Reese to view the status of all claims and referrals for the current day. These reports are printed and presented to Dr. Reese by the staff on the following day.

Alex Perkins, Jenny, and Dr. Reese have just manoeuvred effortlessly through yet another busy day, empowered by Apollo, a new lease on life for the healthcare industry...